Privacy Policy for La Mer Guesthouse Pty Ltd

Effective Date: 20 February 2025

1. Introduction

La Mer Guesthouse Pty Ltd is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our establishment or engage with our services.

2. Information We Collect

We may collect personal information from you in various ways, including when you:

• Book a room (name, contact details, copy of ID, payment information)
• Fill out a form on our website

3. Purpose of Processing Personal Information

Your personal information may be processed for the following purposes:

• To facilitate bookings and provide accommodation services
• To communicate with you regarding your stay
• To improve our services and customer experience
• To comply with legal obligations

4. Consequences of Not Providing Personal Information

If you do not provide the required personal information, we may not be able to process your booking or provide the requested services.

5. Data Subject Rights Under POPIA

You have the following rights regarding your personal information:

• Right to Access: You can request access to the personal information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your personal information under certain conditions.

For more detailed information on your rights, please refer to the POPIA guidelines.

6. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., payment processors)
• Authorities if required by law

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or damage.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:

La Mer Guesthouse Pty Ltd
24 Driftsands Drive, Humewood, Port Elizabeth
+27 (0)41 45 000 90
bookings@lamerguesthouse.co.za

10. Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Regulator of South Africa.